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NVQs in Customer Service

NVQ Routes

  • Customer Service NVQ at Level 2
  • Customer Service NVQ at Level 3

Programme Overview

Below you will find everything you need to know about our Customer Service NVQ's. If you would like to know more please click on the Register Interest button at the top of this page.

How long is the programme?

The duration of the Customer Service NVQ at Level 2 is 6 months and the Level 3 is 9 months depending on your previous experience and qualifications.

Who is it for?

This NVQ is suitable for anyone who currently works in the Customer Service industry or for those who are wanting to get started in the sector.

If you are just starting in the industry we may advise that you complete the Level 2 NVQ prior to starting on the Level 3. 

What you will learn

Depending on which qualification you do and what you will be/are doing in your current employment role will determine what units you will work towards. If you mainly do general Customer Service duties we will cover how to deliver good customer service.

For more information on what is available as optional units in your programme please give us a call or click the Register Interest button on this page.

Progression opportunities

If you have completed the Level 2 NVQ you could progress on to the Level 3 NVQ or another role relevant qualification.

If you complete the Level 3 NVQ you could progress on to Team Leading, Management, or another role relevant qualification.

Career opportunities

The types of job roles that you could progress to with the Level 2 NVQ could include; Customer Service Assistant. Bar staff, Call centre staff, receptionist or other related roles.

Career progression with the Level 3 NVQ could include; Team leading, centre manager or other related supervisory roles.


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